Refund policy

Exchanges
All exchanges must be processed within 7 days of purchase. Unless your order was online and was delivered via Aus Post you may exchange within 7 days of receiving your order.

Refunds
At Lux By Namara we do not offer refunds. Please refer to our exchange policy for exchanges

To be eligible for a return - store credit , your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

All returns will be in exchange for a store credit not a refund. 

To start a return, you can contact us at info@luxbynamara.com.au. Please note that returns will need to be sent to 106 Marion St, Bankstown.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@luxbynamara.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

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